I'VE GOT MY USERS/ MY PASSWORD
Your username is your email address. If you have forgotten your password, click on the icon for "My Account" at the top of the homepage and then click "Forgot Password". Please enter your e-mail address here and we will send you an e-mail where you can assign a new password.
HOW CAN I CHANGE THE DATA IN MY CUSTOMS OFFICE?
Log into your account. You can then change the personal details of your customer account. In the "View Addresses" section you can change your address or add new ones.
HOW CAN I REPORT FROM THE NEXT?
Ask Eshop Guide
WWHERE ARE THE PERSONAL DATA OF MY OFFICE USED?
All information in your life account will be used exclusively in the context of your business relationship with the company.
Where did I find the basket of goods with my chosen articles?
Your shopping cart is at the top right of the homepage. If you click on "My shopping cart", you will be promptly forwarded to the detailed summary of your shopping cart.
HOW TO GET MY GOODBOARD AN ARTICLE HERE?
Simply click on the items you like and you will automatically access the product page. On this page you may need to choose between different options for the size and color of the article as well as the desired quantity of articles. Click the "Add to Cart" button and your article will automatically be added to your shopping cart. You can then complete your order by registering or you can continue your shopping on the website. You have access to your shopping cart at any time in the upper section of the homepage.
You can place your order on the Internet at any time of the day.
Each order shall consist of the following six successive stages:
- Determination of products including size, colour and quantity
- Registration by entering an e-mail address and password or by indicating all information normally requested in an online registration
- Indicate clearly the information necessary for the delivery. This concerns in particular the exact address of delivery and possible restrictions on access to the place of delivery;
- Specify the chosen mode of shipment
- Accept the General Terms and Conditions and finally specify the selected payment method.
- After selecting the desired payment method, you can proceed to the payment of your order to our secure user interface, which allows you to confirm your order
WHAT IS THE DIRECTIVE SIZE FOR CLOSING DOCUMENTS
Please use our Size Guide, which is located at the bottom of our homepage.
HOW TO COLLECT THE PRICES REFERRED TO HAVE YOU ADOPTED INCLUSIVE OR EXCLUSIVE VALUES?
All prices are inclusive. VAT excl. Shipping
HOW DO I KNOW IF A CERTAIN PRODUCT IS AVAILABLE? WHAT A PRODUCT IS NOT SUBJECT TO?
Ask Eshop Guide!
I have erred in my decision and I have now been able to change or interfere with my decision. IS THIS POSSIBLE?
HOW DO I KNOW IF MY DECISION WILL BE DIRECTED?
After you have successfully confirmed your order and transferred to the encrypted payment, a confirmation email will be sent to you. This is a summary of the order, the type, number and prices of the selected products, the form of payment and the address of delivery.
DO I HAVE THE OPPORTUNITY TO FIND THE DETAIL OF MY DECISION?
You can find the details of your order as well as the details of your previous orders by calling your customer account.
HOW IS MY DECISION SUBMITTED?
As a rule, any order received before eleven o'clock is processed on the same day. Nevertheless, the processing time for an order may be extended depending on the item and between one and two working days. Once your order has been forwarded to the shipping service provider, you will receive an e-mail from this (i.e. DHL / DPD).
HOW CAN I SOLVE MY GUTSCHEIN CODE?
First of all, please remember to check the terms and conditions of use of your code: period of validity, minimum price, products concerned, etc. A code can never be refunded. Some codes can only be used for a single purchase and some cannot be linked to other codes or promotional offers. If you have a voucher code from leevje, you can tell us this in the Cash Process in the "Discount Code" field. Do not forget to confirm with "OK" to benefit from the benefits of your code.
Note that you need to be registered on the website for the use of some codes that apply only to you personally (birthday, credit, etc.). In this case, please log in with your email address and password before entering the voucher code.
WHAT PAYMENT OPPORTUNITIES ARE ACCEPTED FROM EVERY LIFE?
leevje offers you an online payment by credit card, PayPal as well as the purchase of invoices in cooperation with Klarna.
Is the card payment really safer?
leevje takes the security of payment and the confidentiality of the information you give us very seriously. For this purpose, the website uses a Secure Socket Layer (SSL-secured payment system) to encrypt your bank data when it is transmitted on the network. Your bank data only moves in encrypted form on the Internet, i.e. it is made completely unreadable by encryption for others. You can see that the data transmission is encrypted by a program as soon as a lock icon appears in your web browser.
WHY WAS MY PAYMENT PAID?
First check the consistency of the information on your credit card and the information entered with leevje (name, first name, etc.). Now try again. You can also contact your bank to find out if exceeding a threshold set for your account may prevent your payment from being authorised. If the problem persists, please contact ourCustomer.
IN WHICH COUNTRIES CAN THE ARTICLE I HAVE SELECTED LIVE?
Please see the "Shipping" section at the bottom of the homepage.
HOW CAN I FOLLOW THE LIFE OF MY DECISION?
After your order has been delivered to the shipping service provider such as DHL or DPD, they will send you a shipping confirmation. Here you can specify the additional services of the shipping service providers, such as location, desired apron. We have deliberately decided against a shipping confirmation from leevje in order not to unnecessarily burden your e-mail box.
HOW IS MY DECISION PACKED?
Your order comes in a shipping carton in leevje design. In order not to unnecessarily burden the environment, garments are sent without polybags. Other products such as wooden puzzle have their own product cartons. Then your ordered products are protected with silk paper.
WHAT TO DO IF THE CONTAINED PACKAGE IS PROTECTED?
Upon receipt of the package you are obliged to check the integrity of the package. If the package appears to be slightly damaged, you can accept it and describe your reservations as clearly and as detailed as possible on the delivery note (package soaked/opened/damaged, crash marks, sounds as if the product is broken or damaged inside...). The comments on the delivery receipt are essential for any complaint in the event of damage to the product.
If the package is badly damaged, you must reject it and write a comment on the delivery note (package rejected because it was opened on receipt). Contact our customer service as soon as possible.
IN MY PACKAGE, THERE IS AN ARTICLE PROTECTED/ DEFINES A WRONG ARTICLE. WHAT DO I DO?
In case of a problem related to the delivery of your order, please contact the customer service of leevje as soon as possible and inform us about any anomaly.
HOW CAN I CHANGE AN ARTICLE I HAVE ON THE WEBSITE?
You have a legal right to return the goods to us within a fortnight.
In order to make a return, please contact the LEvje Customer Service.
WHAT ARTICLE I HAVE ON THE WEBSITE CAN I RETURN?
All items offered on the website may be returned unless it is explicitly stated that a particular product/ products are excluded from exchange. The returned products must be intact, in perfect condition for resale and in their original packaging. They must not be worn or used and must not be damaged to such a minimum and must be completely clean. Any product which is damaged or incomplete or whose original packaging is damaged shall not be exchanged or reimbursed for its purchase price.
In the event of an error by leevje in processing the order, leevje assumes the cost of returning the items. In this case we ask you to inform our customer service and we will explain the further steps.
COULD ARTICLE BE SUBMITTED?
Clear with String
WHAT HAPPENS WHEN I HAVE MY PRODUCTS BACK?
After receiving your returned packages and having them checked by our employees, you will receive an e-mail confirmation of your return. Subsequently, repay the money for the originally chosen method of payment.
How do I keep the newest and how do I order it?
If you want to be informed about all new offers by leevje, please subscribe to our newsletter. You can do this directly below on the home page.
I've been having trouble keeping up and opening the NEWSLETTER and the e-mail. What can I do today?
If you do not receive the emails from leevje, please check that they are not considered spam or unwanted e-mail by your anti-spam program or Internet provider. To receive the emails from leevje with greater security, you can use the email addresses firstname.lastname@example.org and add to your address book. Some email programs block the content of the mails. Nevertheless, you can click on the links "View Images" or "Visualize", as this link can also be found at the top of the email. This allows you to view the contents in your internet browser.
HOW DOES THE DATA PROTECTION POLICY OF LIFE EXIST?
Please see the "Privacy Statement" section at the bottom of the homepage.
YOU USE LEAVE COOKIES?
A cookie is a file on your computer that helps you save time on the leevje page because it stores your email address. This way you don't have to log in every time you visit the site www.leevje.com. If you want to disable cookies, you can change the settings of your internet browser.
HOW CAN I REACH CUSTOMER SERVICE?
The FAQ of leevje try to answer all your questions as well, quickly and in detail as possible.
If you still want to talk to our customer advisors, we are of course at your disposal. Just turn to our customer service.
HOW CAN I VIEW THE TERMS AND CONDITIONS?
The General Terms and Conditions are www.leevje.com available directly from our website. You will find a link to this at the bottom of our homepage.
WHO CAN I USE MY SUGGESTIONS OR NOTES?
You can contact Customer Service using leevje's contact form.
I HAVE TECHNICAL PROBLEMS. What shall I do?
The leevje team is at your disposal if you have any questions, please contact us via the contact form