Our goods are ready for shipment within 1-3 days, after that your package will be handed over to our shipping service providers. We offer the shipping of our goods by DHL GOGREEN. The standard shipping takes about 2-4 business days.
Delivery within Germany:
Shipping costs are 4.90 € (including VAT) and apply to any delivery under 149 €. Within Germany we ship free of shipping costs from a purchase value of 149 € . To Austria we deliver free of shipping costs from 199 €. Otherwise, the shipping costs are 6.90€. Please note that delivery cannot be made on Sundays and public holidays.
Delivery within the EU:
Shipping costs for the following countries are a flat rate of EUR 9.90 (including VAT) and are generally charged for each delivery. Please note that delivery cannot be made on Sundays and public holidays.
Belgium Denmark Netherlands
The shipping costs for the following countries are a flat rate of EUR 13.90 (including VAT) and are generally charged for every delivery. Please note that delivery cannot be made on Sundays and public holidays.
France Great Britain
The shipping costs for the following countries are EUR 19,90 (including VAT) and will be charged for every delivery. Please note that delivery cannot be made on Sundays and public holidays.
Finland Ireland Italy Norway Poland Portugal Sweden Spain Czech Republic
If your package does not arrive within a maximum of five business days (shipping within Germany) or within a maximum of fourteen business days (international shipping) despite confirmed shipping, please contact us at firstname.lastname@example.org. Please note that in case of high order volume or periods such as around Christmas, shipping may be delayed.
As soon as your purchase leaves our warehouse, you will receive an email confirmation about the shipment by the respective shipping service provider. In this email you will find a link to track your order.
If you still want to make changes, contact our customer service. We will be happy to help you and look for a solution together with you.
If you wish to cancel your order please contact our customer service. Please note that it is only possible to cancel your order if the package has not been shipped yet.
If you want to change your address, please contact our customer service (preferably as soon as possible). If our shipping team has not yet processed your order, then an address change is still possible. As soon as it is in processing or has already been shipped, unfortunately, no more.
Returns & Complaints
We want you to be satisfied, so you can return unused and unwashed items with label in original packaging to us within 30 days from delivery.
In our returns centre you can easily register your return and select the items you want to return. You can download the label that is automatically created for you, print it out and attach it to your package. The cost of the return is shared between us and the customer. The returns fee is 3.90€. If you drop off your return at our store, the return is free of charge.
As a sustainable family business with customers who like to shop consciously, our customers participate in the return of their order. We don't want to make our items unnecessarily more expensive just to include the cost of all returns in our product. After all, we want you to pay for your beautiful products, not for what may be a hypothetical return.
Once we receive your return, we will credit the appropriate amount to your original form of payment within 14 days (usually within a few days). It is important to note that in the case of payment with Klarna, the total amount must always be transferred first. Only then we can refund the amount afterwards.
Please note that the returns centre is only available for returns from Germany and Austria, for a return from any other country please contact our customer service.
In this case, it is best to contact our customer service. Write us an email in which you describe the defect and send us a photo. Then we will find a solution for your problem together.
If your order is not quite correct, contact our customer service. We will of course send you the correct product and include a return label in the package for you, so you can simply return the wrong product from your order to us.
The best way to wash your clothes is to closely read the label. Each material requires different care and each stain has a different degree of stubbornness. Mostly, however, a gentle treatment of 30 ° is sufficient.
The best way to clean the toys of your little ones is with a dry cloth. If the wooden toy is a little dirtier, it helps to moisten the cloth a little.
You can put the dishes in the dishwasher, but for a better longevity we would recommend a gentle treatment of the dishes in the sink. The dishes are not oven or microwave safe.
Our products come from Portugal and Poland. We have strict requirements for our production facility regarding issues such as working conditions and sustainability. In all factories, employees are treated and paid fairly. Likewise, all our production partners are certified. We visit our partners several times a year on site and are in constant exchange with them.
You can find us in Münster's beautiful city center. Our store is located at Rothenburg 48, 48143 Münster.
Our store is open from Monday to Saturday, from 10am - 6pm.
Yes, you can. In our store we have a return period of 14 days after receipt of the goods. Sale items that you buy on-site in our store are excluded from return.
Yes, that is possible. You can return your online order within 14 days after receipt at our store and can even save the return shipping costs.
With the materials we use, we always pay attention to a high quality. In addition, we use natural raw materials for our products and no synthetic fibers. Instead of 'normal' cotton, we use organic cotton because it uses less water than conventional cotton and no pesticides are used in its cultivation. We also use high-quality fibers such as cashmere, merino wool and linen.
We want all our products to have the smallest environmental footprint possible. Therefore, almost all production steps take place in Europe to avoid unnecessary long transport routes. The design, as well as the shipping and stationary sales take place in Münster. The production and manufacturing takes place in Europe, in Portugal and Poland.
You are welcome to contact us at any time. Depending on the urgency of your request, we have different contact options. Here you can see them at a glance:
Email: email@example.com (average response time 1-2 business days) Phone: 0251 37401853 (available Monday-Friday from 9am-4pm) Live Chat: see below left (available Monday-Friday from 9am-4pm)
Feel free to contact Ines, she will be able to help you further and can send you our lookbook. You can contact her via phone at (+49) 151 50106686 or via email at firstname.lastname@example.org.