Right of withdrawal
Please note that we can only accept returns that are sent back to our warehouse in Germany.
Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier has taken possession of the goods.
In the case of a contract for several goods that the consumer has ordered as part of a single order and that are delivered separately, the following applies: The withdrawal period is fourteen days from the day on which you or a third party named by you who is not the carrier, have or has taken possession of the last goods.
In the case of a contract for the delivery of goods in several partial shipments or pieces, the following applies: The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, takes possession of the last partial shipment or the last piece have or has.
To exercise your right of withdrawal, you must inform us:
Address: Hörsterstrasse 39, 48143 Münster, Germany
by means of a clear declaration (e.g. a letter sent by post, fax or email) of your decision to withdraw from this contract. You can use the sample cancellation form attached as an attachment, but this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.
Consequences of withdrawal
If you withdraw from this contract, we will have given you all the payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us have), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.
You have the goods immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract
to be returned or handed over. The deadline is met if you send the goods before the period of fourteen days has expired.
You bear the direct costs of returning the goods. In the event that the goods cannot normally be returned by post due to their nature: You bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.
Please note that returns can only be delivered to the following address, as no parcels can be delivered to our company headquarters: